Privacy policy
Last Updated: October 5, 2026
At Radio Skin, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
1. Information We Collect
Depending on how you interact with Radio Skin, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction information
- Payment-related information processed through our payment providers
- Device, browser, and website usage information
- Information you provide when contacting customer support
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments and refunds
- Provide order confirmations, shipping updates, and tracking information
- Respond to customer service requests
- Manage returns, refunds, and order-related issues
- Maintain and improve our website and services
- Help detect and prevent fraudulent or unauthorized transactions
- Comply with applicable legal obligations
- Send marketing communications where permitted and where appropriate consent has been provided
3. Payment Information
Payments are processed through secure third-party payment services, including Shopify Payments. Radio Skin does not intentionally store complete credit or debit card numbers on our website servers.
4. Sharing of Information
We may share information with service providers that help us operate our business, including payment processors, ecommerce platform providers, shipping and fulfillment partners, analytics providers, and customer service providers.
We may also disclose information when reasonably necessary to comply with applicable laws, enforce our policies, protect our rights, or help prevent fraudulent or unlawful activity.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support advertising or analytics where permitted.
Your browser may allow you to manage or disable certain cookies. Disabling cookies may affect some website features.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order administration, customer support, legal compliance, dispute resolution, and fraud prevention.
7. Your Privacy Choices
Depending on where you live, applicable privacy laws may provide rights regarding your personal information. These may include the right to request access, correction, or deletion of certain personal information, subject to applicable exceptions.
You may contact us to submit a privacy-related request.
8. Data Security
We use reasonable administrative and technical measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Children's Privacy
Our website and products are not intended to be directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact our customer support team.