Refund policy

Last Updated: October 5, 2026

At Radio Skin, your satisfaction is important to us. We want you to feel confident when shopping for your beauty and skincare essentials.

30-Day Return Policy

You may request an eligible return within 30 days of receiving your order.

To qualify for a standard return, products must generally:

  • Be unused and in their original condition
  • Be returned with their original packaging where applicable
  • Include any accessories, components, or documentation originally supplied
  • Meet the eligibility requirements described in this policy

Beauty & Skincare Products

For hygiene, health, and safety reasons, certain beauty, skincare, cosmetic, or personal-care products that have been opened, used, tested, or had a hygiene seal removed may not qualify for a standard return.

This restriction does not prevent you from contacting us if your product arrived damaged, defective, or incorrect.

How to Request a Return

Please contact our customer support team before sending a product back.

When requesting a return, please provide:

  • Your order number
  • The product you would like to return
  • The reason for the return
  • Photographs where relevant, particularly for damaged, defective, or incorrect products

Returns sent without prior authorization may experience delays in processing.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

After reviewing the issue, we will work with you toward an appropriate solution, which may include a replacement, exchange, or refund where applicable.

Return Shipping & Restocking Fees

We do not charge a restocking fee for eligible approved returns.

Eligible approved returns will receive return instructions from our customer support team. Where a prepaid return shipping label is provided, the customer should use the supplied label and follow the return instructions provided.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be submitted to the original payment method.

After we process a refund, your bank or payment provider may require additional time to post the funds to your account.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipping. Once processing or shipment has started, cancellation may no longer be possible.

Exchanges

If you need a different product or replacement, please contact customer support. Exchange availability depends on the circumstances of the request and product availability.

30-Day Satisfaction Guarantee

At Radio Skin, we carefully select our beauty and skincare products with quality and your shopping experience in mind.

That’s why we offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, contact our customer support team within 30 days of receiving your order. We’ll review your request and work with you toward an appropriate solution in accordance with this Return & Refund Policy.