Frequently Asked Questions

1. Where does Scrub Mate ship?

We currently ship to the United States and United Kingdom.

2. Is shipping free?

Yes. We offer free standard shipping on all eligible orders to the USA and UK. No minimum purchase is required.

3. How long does shipping take?

Orders are generally processed within 1–2 business days.

After processing, standard shipping generally takes 5–10 business days.

Estimated total delivery time: 6–12 business days.

These are estimated timeframes and may vary due to shipping carrier operations or other factors beyond our reasonable control.

4. Will I receive tracking information?

Yes. Tracking information is provided when available after your order has shipped.

Tracking details may be sent to the email address associated with your order.

5. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist before fulfillment. Once your order has shipped, the applicable return or cancellation procedures may need to be followed.

6. What is your return policy?

We offer a 30-day return policy.

You may request an eligible return within 30 days of receiving your order, subject to our Return & Refund Policy and applicable consumer rights.

7. Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible approved returns.

8. Is return shipping free?

For eligible approved returns requiring a physical return, Scrub Mate provides a prepaid return shipping label.

Please contact our customer support team before returning an item.

9. How do I request a refund?

Our team will review your request and provide instructions if a return is required.

Approved refunds are submitted to the original payment method.

10. What if my product arrives damaged or incorrect?

Please contact us as soon as possible and provide your order number along with photographs where available.

We’ll review the issue and help determine an appropriate solution, which may include a replacement, exchange, or refund.

11. What kind of products does Scrub Mate sell?

Scrub Mate offers practical household cleaning tools and accessories, including floor and grout brushes, glass-cleaning tools, cleaning sheets, and microfibre cloths.

Our collection focuses on making everyday household cleaning more convenient.

12. How do I use the ScrubMate cleaning tools?

Usage instructions depend on the product.

Please review the product description and any instructions supplied with your order before use.

For questions about a specific cleaning tool, our customer support team will be happy to assist.

13. What payment methods do you accept?

Scrub Mate uses Stripe as its payment processor.

Supported credit and debit cards and other available payment methods will be shown during checkout.

14. What currency are prices displayed in?

Prices are generally displayed in U.S. Dollars (USD) unless otherwise indicated.

The final payment amount and currency will be shown before checkout is completed.

15. How can I contact Scrub Mate?

You can contact our customer support team using the information below:

Scrub Mate — ESTREEN LLC
Address: 5830 E 2nd St, Casper, WY 82609, United States
Email: support@tryscrubmate.com

16. What are your customer service hours?

Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday & Sunday: Closed

We aim to respond to inquiries as quickly as possible during business hours.

Scrub Mate Quick FAQ Summary

Website: tryscrubmate.com
Product Category: Household Cleaning Tools & Accessories
Shipping Destinations: USA & UK
Standard Shipping: Free
Processing Time: 1–2 business days
Transit Time: 5–10 business days
Estimated Total Delivery: 6–12 business days
Returns: 30 days
Restocking Fee: $0
Return Shipping: Free for eligible approved returns requiring shipment
Payment Processor: Stripe
Currency: USD unless otherwise displayed
Customer Service: Monday–Friday, 9:00 AM–5:00 PM ET

FAQ