Last Updated: October 03, 2026
At Scrub Mate, we aim to provide a convenient and secure checkout experience. This Payment Policy explains how payments, billing, refunds, and payment verification are handled when purchasing products from our website.
1. Accepted Payment Methods
Scrub Mate uses Stripe as its payment processor.
Customers can pay using the supported credit and debit cards and any additional payment methods made available through Stripe during checkout.
Available payment options will be displayed before you complete your purchase.
2. Payment Processing
When you place an order, your payment is processed through Stripe’s payment-processing services.
Orders generally proceed after the applicable payment has been successfully authorized and completed.
Payment approval may depend on Stripe’s verification procedures and the authorization processes of your bank or card issuer.
3. Payment Security
Payment transactions are handled through secure payment-processing systems that use encryption and other security measures.
Scrub Mate does not intentionally store complete credit or debit card numbers on its website servers.
Payment information is processed by Stripe in accordance with its applicable privacy practices, payment terms, security measures, and legal obligations.
4. Billing and Customer Information
Customers are responsible for entering accurate and complete billing, payment, and contact information during checkout.
Incorrect or incomplete information may result in payment-processing delays, verification requests, or unsuccessful transactions.
We may contact customers when additional information is reasonably necessary to verify or process an order.
5. Failed or Declined Payments
If a payment is declined, fails authorization, or cannot otherwise be completed, the order may not be processed.
If you experience a declined payment, please verify your billing information or contact your bank or card issuer for additional assistance.
Scrub Mate does not control the authorization decisions made by financial institutions.
6. Currency
Unless otherwise indicated during checkout, product prices are displayed in U.S. Dollars (USD).
The final amount and applicable currency will be shown before the order is completed.
If your payment account uses another currency, your bank or payment provider may apply exchange rates or conversion fees according to its terms.
7. Refunds
Approved refunds are handled according to our Return & Refund Policy.
Refunds will normally be submitted through Stripe to the original payment method used for the transaction.
Once Scrub Mate has issued a refund, the time required for the funds to appear on your statement may vary depending on your bank or payment provider.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@tryscrubmate.com.
We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch.
If an order has already shipped, applicable return or statutory cancellation procedures may need to be followed.
9. Payment Verification and Fraud Prevention
To help protect our customers and business from unauthorized transactions, orders may be subject to reasonable fraud-prevention and payment-verification procedures.
We may delay, decline, or cancel an order if we reasonably suspect fraudulent activity or cannot successfully verify the transaction.
If an order is cancelled after payment has been successfully collected, an applicable refund will be issued through the original payment method.
10. Contact Us
If you have questions about payments or billing, please contact us:
Scrub Mate — ESTREEN LLC
Address: 5830 E 2nd St, Casper, WY 82609, United States
Email: support@tryscrubmate.com
Payment Policy Summary
- Payment Processor: Stripe
- Accepted Payments: Supported credit/debit cards and other methods displayed at checkout
- Currency: USD unless otherwise displayed
- Refund Method: Original payment method
- Payment Security: Secure third-party processing
- Fraud Prevention: Payment verification may be required