Return & Refund Policy
Last Updated: October 03, 2026
At Scrub Mate, we stand behind the cleaning tools and household essentials we offer. We want you to shop with confidence and have a straightforward way to request assistance if something isn’t right with your purchase.
1. 30-Day Return Policy
We offer a 30-day return policy. You may request an eligible return within 30 days of receiving your order.
To qualify for a standard return, products must generally:
- Be unused and in their original condition.
- Include original packaging, accessories, and components where applicable.
- Be free from damage caused by misuse or improper handling.
- Meet the eligibility requirements described in this policy.
Your statutory consumer rights are not affected by these conditions.
2. How to Request a Return
To request a return, please email support@tryscrubmate.com within 30 days of receiving your order.
Please include:
- Your order number.
- The product you would like to return.
- The reason for the return.
- Photographs if the item arrived damaged, defective, or incorrect.
Our support team will review your request and provide return instructions if your return is approved.
Please do not send items back without first receiving return instructions.
3. Return Shipping and Restocking Fees
Restocking Fee: $0.
We do not charge a restocking fee for eligible approved returns.
For eligible approved returns, Scrub Mate will provide a prepaid return shipping label when a physical return is required.
Customers should follow the return instructions provided by our support team to ensure the return is properly processed.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If you receive an item that is damaged, defective, missing components, or different from what you ordered, contact us as soon as possible.
Include your order number and photographs where available.
We will review the issue and work with you toward an appropriate solution, which may include:
- A replacement product.
- An exchange, where appropriate.
- A refund to the original payment method.
We will not charge return shipping fees for confirmed damaged, defective, or incorrect products that require a return.
5. Non-Returnable Items
For standard change-of-mind returns, products that have been extensively used, damaged through misuse, or are incomplete may not qualify for a return.
Cleaning consumables that have been opened or used may also be ineligible for a standard return where applicable.
These restrictions do not limit remedies available for faulty, misdescribed, or otherwise nonconforming goods under applicable consumer protection laws.
6. Refund Processing
Once an eligible returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 10 business days, subject to applicable consumer protection laws requiring an earlier refund.
After a refund has been issued, additional time may be required for your bank or payment provider to make the funds available.
7. Exchanges
If you would like to exchange a product, please contact our customer support team.
Exchanges are subject to eligibility, product availability, and the circumstances of your request.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to cancel an order before fulfillment. Once an order has been dispatched, cancellation through our fulfillment process may no longer be possible.
Where applicable, customers may still exercise return or cancellation rights under this policy and relevant consumer protection laws.
9. United Kingdom Consumer Rights
Customers in the United Kingdom may have additional statutory rights, including a right to cancel certain eligible online purchases within 14 days after receiving the goods.
Customers exercising applicable statutory cancellation rights should notify us within the required period. Where required, goods must be returned within the applicable legal timeframe.
Refunds and return arrangements for statutory cancellations will be handled in accordance with applicable UK consumer law.
Nothing in this policy limits statutory rights relating to faulty, misdescribed, or unsatisfactory goods.
10. 30-Day Satisfaction Guarantee
At Scrub Mate, we believe practical, dependable cleaning tools can make everyday household tasks easier.
That’s why we offer a 30-day satisfaction guarantee in accordance with this Return & Refund Policy.
If you’re not satisfied with your purchase, contact our support team within 30 days of receiving your order. We’ll review your request and work with you toward an appropriate solution.
11. Contact Us
For return, exchange, or refund assistance:
Scrub Mate — ESTREEN LLC
Address: 5830 E 2nd St, Casper, WY 82609, United States
Phone: +1 (307) 288-7273
Email:support@tryscrubmate.com